An AFGC project begins with a complimentary consultation, during which a client’s planned project, lifestyle and budget are all discussed. Fanning explains, “I want to see how the family functions. An informal family would be more likely to want an open floor plan, for instance.”
Once the project has begun, Fanning obtains all necessary permits and personally oversees all phases of the work. He also gives the client a timeline for each phase of the project, and any subcontractors he uses are fully insured.
Fanning notes that, “The construction industry is huge and constantly changing.” For example, he has seen over his 25+ years in business a move toward synthetic materials for decks and siding: “Homeowners have moved beyond low-maintenance and now want no- maintenance materials.”
The internet has had a major impact on AFGC as well. Fanning’s wife (and company owner) Heather says, “We added a client portal to our company website last year, and it has completely changed our business. The portal
allows us to communicate with our clients at any time, about anything from scheduling to financials. Clients can now electronically approve change orders, for instance; we don’t have to go back and forth with phone calls and emails. Our communication is much more streamlined, which is very exciting.”
The technology may be state-of-the- art, but the old-fashioned emphasis on customer satisfaction is equally, if not more, responsible for AFGC’s success. As Heather says, “When a client is truly happy with their project, it confirms why we do what we do!”
181 Long Hill Rd., Little Falls
973-632-5253 | www.austinfanning.com